Understanding the situation
Maintenance disagreements are a common source of friction between landlords and tenants in Dubai. Responsibility for a given repair or upkeep item is not automatic — it commonly depends on what the tenancy contract provides, read together with the applicable tenancy legislation, and on the nature of the issue (for example, whether it relates to normal wear and tear, a structural matter, or damage caused by misuse).
Because contracts vary and legislation can change, this page does not state which party is responsible for any particular item as a matter of law. It sets out, in general terms, where the answer is usually found.
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Where the answer is usually found
This table is a general guide to where to look, not a statement of who is legally responsible. The actual position depends on the specific contract wording and the applicable law and procedure at the relevant time.
| Commonly discussed maintenance item | Where the answer is usually found |
|---|---|
| Major structural or building-related issues | Applicable tenancy legislation and the contract |
| Air conditioning and major fixed installations | Tenancy contract terms, read with applicable legislation |
| Day-to-day upkeep and minor repairs | Tenancy contract terms |
| Damage caused by the tenant's use | Tenancy contract terms and the facts of the case |
| Appliances or fittings provided with the unit | Tenancy contract terms |
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Practical steps
- 1Read the maintenance clause of your tenancy contract carefully.
- 2Raise a maintenance issue in writing as soon as it is identified.
- 3Keep photographs, dates and any communication about the issue.
- 4Check whether the issue could relate to normal wear and tear versus damage.
- 5Avoid arranging or paying for major repairs before clarifying responsibility, where possible.
- 6Seek advice if the contract is unclear or the other party disputes responsibility.
